1. About this Privacy Policy

This Privacy Policy explains how Creative Outlook Education (“we”, “us” or “our”) collects, uses and protects personal information when you visit and use our website, creativeoutlookeducation.com.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our website is primarily an information website. We do not currently operate an online shop, user account system, or online contact form.

2. Information we collect

We do not intentionally collect personal information from you simply because you visit our website.

However, some information may be collected automatically by our website hosting provider or other technical services used to operate the website. This may include:

• Your IP address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited;

• Date and time of your visit; and

• Basic technical information relating to your use of the website.

This information is generally used for technical, security and website administration purposes.

3. Information you provide by email

Our website may contain links that allow you to contact us by email.

If you choose to contact us by email, we will receive the personal information contained in your message, which may include your name, email address, telephone number and any other information you choose to provide.

We use this information only as necessary to:

• Respond to your enquiry;

• Provide information about our Alternative Provision services;

• Communicate with you about a matter you have raised;

• Take appropriate action in response to your enquiry; and

• Meet any legal or regulatory obligations where applicable.

Please do not send sensitive or confidential information by ordinary email unless we have specifically asked you to do so or provided a secure method for sending it.

4. Children and young people's information

As an Alternative Provision provider, we recognise that information relating to children and young people requires particular care.

Our website is not intended to collect personal information from children or young people through online forms, registrations or accounts.

If you contact us by email, we will handle any information relating to children or young people in accordance with applicable data protection and safeguarding requirements.

We will only use such information where there is an appropriate lawful basis for doing so.

5. How we use personal information

Where we receive personal information, we will only use it for legitimate and appropriate purposes, such as:

• Responding to enquiries;

• Communicating with parents, carers, professionals, schools or other relevant organisations;

• Providing or arranging our services;

• Managing safeguarding or welfare matters where appropriate;

• Complying with our legal obligations; and

• Protecting the security and integrity of our website and systems.

We will not sell your personal information or use it for unrelated marketing purposes without an appropriate lawful basis.

6. Our lawful basis for processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, the lawful basis may include:

• Legitimate interests – where processing is necessary for the legitimate operation and administration of our organisation;

• Contract – where processing is necessary to provide services or take steps at your request before entering into an agreement;

• Legal obligation – where we are required to process information to comply with the law; and

• Vital interests or substantial public interest, where applicable, particularly in circumstances involving safeguarding or the protection of individuals.

Where we process special category information, such as certain health or safeguarding information, we will ensure that an additional lawful condition under data protection law applies.

7. Sharing personal information

We will only share personal information where there is a legitimate reason and where permitted or required by law.

Depending on the circumstances, information may be shared with:

• Schools, colleges or other educational organisations;

• Parents or carers where appropriate;

• Local authorities or other relevant public bodies;

• Safeguarding or child protection professionals;

• Professional advisers or service providers;

• Website hosting and technology providers; and

• Law enforcement or regulatory authorities where we are legally required to do so.

We do not sell personal information to third parties.

8. Email and third-party services

When you use an email link on our website, your email will be handled by the email service provider used by Creative Outlook Education.

Your email may therefore be processed or stored by that provider in accordance with its own privacy and security arrangements.

You should check the privacy information of your email provider if you have concerns about how your email communications are handled.

9. Cookies

Our website may use cookies or similar technologies.

Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function correctly, while others may be used for analytics or other purposes.

We may use analytics cookies to understand how visitors use our website and to improve its performance. Where required by law, we will obtain your consent before placing non-essential cookies on your device.

10. How long we keep information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless we are required by law to keep it for longer.

The appropriate retention period will depend on the type of information and why we hold it.

Information relating to enquiries will generally be retained only for as long as necessary to deal with the enquiry and any appropriate follow-up.

Where information forms part of an educational, safeguarding, contractual or legal record, different retention periods may apply.

11. Keeping information secure

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Destruction;

• Misuse;

• Alteration; or

• Unauthorised disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your data protection rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used;

• The right to access personal information we hold about you;

• The right to request correction of inaccurate or incomplete information;

• The right to request deletion of personal information in certain circumstances;

• The right to request restriction of processing in certain circumstances;

• The right to object to certain types of processing; and

• The right to data portability in certain circumstances.

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

To exercise a data protection right, please contact us using the details below.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Creative Outlook Education
Email: lucykane@creativeoutlookeducation.com
Telephone: 01202 985475

14. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.

The latest version will always be published on this page, with the date of the most recent update shown at the top.